Shipping policy

Effective Date: January 1, 2026

1. Introduction

At Alfresco Elements, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.alfrescoelements.com.

2. Shipping Destinations
Countries We Ship To

We currently ship to the United States (Lower 48 states only).

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs
Domestic Shipping (United States)

Standard Shipping

Free shipping on all orders over $50

Flat Rate Shipping

$5 flat rate for orders under $50
International Shipping

At this time, we do not ship outside of the Lower 48 United States.

Customs and Duties

If we begin offering international shipping in the future, orders shipped outside the United States may be subject to customs fees, import duties, taxes, or other charges imposed by local governments. These charges will be the customer’s responsibility.

No Hidden Fees

All shipping costs are calculated and displayed at checkout before your order is completed.

4. Order Processing Time
Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 2:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time
Domestic Shipping

Standard Shipping:
5–7 business days after the order has been processed.

International Shipping

We currently do not ship outside the Lower 48 United States.

Delivery Notes

Delivery times are estimates only and may vary due to circumstances beyond our control, including:

Weather conditions
Carrier delays
High shipping volumes
Natural disasters or other logistical issues
6. Shipping Methods and Carriers
Reliable Carriers

We partner with trusted carriers to ensure your package arrives safely.

Domestic carriers may include:

USPS
UPS
FedEx
Shipment Tracking

All orders include tracking information, which will be sent via email once your order ships.

Shipping Insurance

Shipments may be insured against loss or damage depending on the carrier and shipping method used.

If you encounter any issues with your shipment, please contact our support team promptly.

7. Order Tracking
Tracking Information

Once your order has shipped, you will receive an email containing:

Tracking number
Carrier name
A link to track your package
How to Track Your Order

You can track your shipment by visiting:

www.alfrescoelements.com/track-order

Or by entering your tracking number on the carrier’s website.

Assistance

If you have questions about your shipment or tracking information, please contact our Customer Service team.

8. Delivery Issues
8.1 Delayed or Lost Packages

Delayed Delivery

If your package is delayed beyond the estimated delivery window, please contact us at:

[email protected]
or
1-727-334-0636

Lost Packages

If tracking shows your package as delivered but you have not received it, please:

Verify the shipping address provided at checkout

Check with neighbors or building management

Check around your property for delivery locations

If the package still cannot be located, contact us and we will assist you in filing a claim with the carrier if necessary.

8.2 Damaged Packages

Reporting Damage

If your order arrives damaged:

Take photos of the unopened damaged packaging

Take photos of the damaged product(s) once opened

Contact us immediately at [email protected]

Resolution

We will review the issue and arrange a replacement, store credit, or refund where appropriate.

9. Missing Items
Reporting Missing Items

If items are missing from your order, please contact us within 5 days of receiving your package.

Please include:

Your order number
The missing item(s)
Resolution

We will investigate the issue and resolve it promptly by sending the missing item(s) or issuing a refund if necessary.

10. Return and Refund Policy
Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

Returned items must:

Be unused
Be undamaged
Be in original packaging

Certain items (such as personalized or perishable goods) may not be eligible for return.

Return Shipping Costs

Customer Responsibility
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Company Responsibility
If the return is due to our error, we will cover the return shipping cost.

Refunds

Refunds are processed within 30 days after the returned item has been received and inspected.

Refunds will be issued to the original payment method.

For more details, please review our Return and Refund Policy.

11. Incorrect Shipping Address
Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect or undeliverable address:

We will contact you to arrange reshipment.
Additional shipping charges may apply.
12. Contact Information

If you have any questions or concerns about your shipment, please contact us:

Email: [email protected]
Phone: 1-727-334-0636

Company Address

Alfresco Elements
7901 4th St N Ste 300
St Petersburg, FL 33702
United States

Customer service hours:
Monday – Friday | 9:00 AM – 5:00 PM EST

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon being posted on the website.

We encourage customers to review this policy periodically.

Thank you for shopping with Alfresco Elements.
We appreciate your business and are committed to providing exceptional service.