Frequently Asked Questions

Yes! We offer free shipping on all orders to the contiguous United States (lower 48 states). We do not currently ship to Alaska or Hawaii. Large items such as BBQ islands, pizza ovens, and fire pit kits ship via freight carrier — you will be contacted to schedule a convenient delivery appointment.

Most orders ship within 5–7 business days. Because the majority of our products are made to order — built and thoroughly tested to ensure the highest safety and quality standards — lead times may vary by product. For specific lead times on a product you're interested in, please contact us at [email protected] or call 1-727-334-0636 and we'll get you an exact timeframe.

We do not currently ship to Alaska or Hawaii. We serve the contiguous United States (lower 48 states) only.

Large items including BBQ islands, outdoor kitchen kits, pizza ovens, and larger fire features ship via freight carrier. Once your order ships, the freight carrier will contact you directly to schedule a delivery appointment at a time that works for you. Please inspect your delivery carefully before signing — if you notice any damage to the packaging or product, note it on the delivery receipt and contact us within 24 hours.

Once your order ships, you will receive a confirmation email with tracking information. For freight shipments, the carrier will contact you directly to schedule delivery. If you need assistance tracking your order, please contact us at [email protected] or call 1-727-334-0636.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer Shop Pay Installments, which allows you to split your purchase into easy monthly payments. For example, a $6,000 purchase can be as low as $550 per month. All transactions are processed securely.

Yes! We offer Shop Pay Installments, which lets you split your purchase into manageable monthly payments. Simply select Shop Pay at checkout to see your payment options. Additional financing options are coming soon.

Orders can be cancelled for a full refund if they have not yet been processed or shipped. Cal Flame orders must be cancelled within 24 hours of payment. Custom and made-to-order products cannot be cancelled once production has begun. To request a cancellation, please contact us immediately at [email protected] or call 1-727-334-0636 Monday–Friday 9am–7pm or Saturday 9am–5pm EST.

Yes! If you find the same item at a lower price from an authorized retailer, we will match it. Simply contact us at [email protected] or call 1-727-334-0636 with a link to the lower price and we'll take care of it.

Most of our products are made to order — built and thoroughly tested to ensure the highest safety and quality standards before shipping. This means they are custom built for your specific selections at the time of purchase. Lead times vary by product. For specific availability and lead times, please check the product page or contact us at [email protected] or 1-727-334-0636.

Natural gas connects directly to your home's existing gas line for unlimited fuel — no tanks needed and no refilling required. Propane uses refillable tanks, offering more flexibility in placement since you're not limited by a gas line location. Most of our fire features are available in both natural gas and propane configurations. Not sure which is right for your space? Call us at 1-727-334-0636 and we'll help you decide.

Each product listing includes detailed specs, dimensions, and spec sheets to help you make the right choice. If you need personalized guidance, our team is happy to help — call us at 1-727-334-0636 or email [email protected]. We'll ask about your space, your vision, and your fuel source and help you find the perfect fit. We can also connect directly with the manufacturer on your behalf if needed.

Absolutely — we encourage it! For high-ticket purchases we want to make sure you get exactly the right product for your space. Call us at 1-727-334-0636 or email [email protected]. We're available Monday–Friday 9am–7pm and Saturday 9am–5pm EST. If we don't know the answer to your question, we'll go directly to the manufacturer to get it.

We are an online-only store serving customers across the entire continental United States. However, our product pages include detailed photos, videos, spec sheets, and manuals so you can make a confident purchase. Still have questions? Give us a call at 1-727-334-0636 — we're happy to walk you through any product in detail.

We carry premium outdoor living brands including HPC Fire Inspired, The Outdoor Plus, Cal Flame, and Videl. Each brand is carefully selected for quality, craftsmanship, and performance. All products are sourced directly from authorized manufacturers and distributors.

We do not offer installation services directly, as we serve customers across the entire continental United States. We recommend hiring a licensed local contractor for gas line connections and larger installations. Need help finding one? Contact us and we'll do our best to assist! We also support you after installation — product questions, spec sheets, technical issues — we'll get you answers, even if we have to go directly to the manufacturer. Call us at 1-727-334-0636!

Yes — gas fire features must be installed by a licensed gas professional or NFI-certified technician. This is required for safety, local code compliance, and to validate your product warranty. If you need help finding a qualified installer in your area, contact us and we'll do our best to assist.

Spec sheets and installation manuals are available directly on each product page. Look for the Technical Specifications and Manuals section on the product listing. If you can't find what you need, contact us at [email protected] and we'll get the documentation to you promptly.

It is the customer's responsibility to verify that any product purchased complies with local building codes, HOA regulations, and permit requirements before installation. We recommend checking with your local municipality before purchasing. Our team is happy to provide product documentation that may be required for permits — just ask!

Returns are accepted within 30 days of the original shipment date on eligible items that are unused, unassembled, and in original packaging. Custom and made-to-order products are not eligible for return. A restocking fee of 20%–30% may apply depending on the brand. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Please visit our full Return & Refund Policy page for complete details or contact us before returning any item.

Please inspect your delivery carefully before signing. If damage is severe, refuse the shipment. If you accept delivery, note the damage clearly on the delivery receipt before signing. Take photographs of the damage immediately. Contact us within 24 hours of delivery at [email protected] or 1-727-334-0636. We must notify the manufacturer within their required window, so prompt reporting is essential.

Yes! All products are covered by the manufacturer's warranty against defects in materials and workmanship. Warranty terms vary by brand and product type — please visit the individual product page for specific warranty information. Our top brands offer generous warranties including lifetime warranties on stainless steel burners (HPC Fire) and burner rings and bars (The Outdoor Plus). Contact us and we'll walk you through the warranty on any product you're considering.

We're here for you long after your purchase. Whether you have installation questions, need a replacement part, have a technical issue, or just want advice on getting the most from your product — our team is available to help. We will work directly with the manufacturer on your behalf if needed. Call us at 1-727-334-0636 or email [email protected] Monday–Friday 9am–7pm or Saturday 9am–5pm EST.

Alfresco Elements is a premium online outdoor living retailer dedicated to helping homeowners transform their backyards into luxury sanctuaries. We curate the finest outdoor fire pits, fire bowls, fire and water features, BBQ islands, outdoor kitchens, and pizza ovens from the most trusted manufacturers in the industry. We believe your outdoor space deserves nothing less than extraordinary.

Yes — 35% of Alfresco Elements profits support the Quirino Kids Educational Fund, dedicated to ensuring the next generation has every opportunity to succeed. When you invest in your outdoor sanctuary, you're also investing in a child's future. That's a purchase that feels good twice.